Refund Policy

Effective Date: 15 May 2025

At Elemental Arts LLC, we are committed to delivering interior design services and products of the highest quality. Our goal is to provide a rewarding, collaborative experience that transforms your space into an environment that reflects your vision and lifestyle. We understand that your investment in design is significant, and with that in mind, we strive to ensure complete transparency and satisfaction throughout the project lifecycle. This Refund Policy outlines the terms under which clients may be eligible for a refund and clarifies the limitations associated with such requests.

  1. Scope of Policy

    2. This Refund Policy applies to:

    • Design consultation and planning services
    • 3D visualization and rendering services
    • Full-service residential and commercial design projects
    • Custom furniture and décor sourcing
    • Space planning and material consultatio
    • Digital design deliverables (e.g., mood boards, layouts)
    • Purchased furnishings or materials sourced through Elemental Arts LLC

    This policy does not cover third-party services or vendor-specific refund rules. When engaging Elemental Arts LLC, you agree to the terms outlined herein.

  2. General Refund Principles

    3. Due to the nature of design as a customized, creative, and service-based industry, not all services are eligible for refunds once work has commenced. However, we are committed to fairness and professionalism. Refunds may be granted under specific conditions where deliverables have not been produced, services have not been rendered, or errors on our part have occurred.

    Refunds are handled on a case-by-case basis and must meet the criteria outlined below. In all situations, clear communication is encouraged to address concerns before they escalate.

  3. Eligibility for Refunds
    • Initial Consultation Fee
      • If you cancel your appointment at least 48 hours in advance, you may receive a full refund of the consultation fee.
      • Cancellations made less than 48 hours before the scheduled time may be eligible for a 50% refund.
      • If you fail to attend without notice (“no-show”), the consultation fee is non-refundable..
    • Design Services (Concept, Layout, Planning)
      • If design work has not yet started, you may be eligible for a full refund minus a 5% administrative processing fee.
      • If partial design work has been completed, you may be eligible for a pro-rated refund, based on the percentage of work completed.
      • If full design deliverables (e.g., mood boards, layouts, 3D renderings) have already been provided, the service is considered fulfilled, and no refund will be issued.
    • 3D Renderings and Visualization
      • These services are non-refundable once production has begun.
      • If there is an error or defect in the rendering that is clearly due to Elemental Arts LLC, we will offer a revision at no additional charge, but not a refund.
    • Custom Design Packages
      • Refunds are not available once the custom design package has been initiated, due to the bespoke nature of the work.
      • If the client decides to cancel the project early, a partial refund may be issued, reflecting work not yet completed and expenses not yet incurred.
  4. Product and Material Refunds
    • Furniture, Fixtures & Equipment (FF&E)
      • Custom or special-order items are non-refundable after order placement due to vendor and manufacturing commitments.
      • For standard (non-custom) items, refund eligibility is subject to the return policy of the specific vendor or manufacturer.
      • If the item arrives damaged or defective, we will coordinate with the vendor for a replacement or repair. Refunds are subject to vendor approval.
    • Décor and Accessories
      • Return requests must be made within 7 days of delivery.
      • Items must be unused, in original packaging, and in saleable condition.
      • A restocking fee of 15–25% may apply, depending on the supplier’s policy.
      • Return shipping costs are the client’s responsibility unless the item was damaged or incorrect.
  5. Project Cancellation by Client

    6. If a client chooses to cancel a project after it has begun:

    • Any non-recoverable costs (e.g., time spent, materials ordered, vendor deposits) are not refundable.
    • A written notice of cancellation must be submitted to Elemental Arts LLC via email.
    • Refunds will be calculated based on services not yet rendered and products not yet ordered.
    • A termination fee of up to 25% of the remaining contract value may apply, depending on the stage and scope of cancellation.
  6. Project Cancellation by Elemental Arts LLC

    7. In the rare event that Elemental Arts LLC must cancel a project due to circumstances beyond our control (e.g., illness, unforeseen events, or breach of agreement by the client), we will:

    • Notify the client immediately.
    • Provide a pro-rated refund based on services not delivered.
    • Offer to assist in transferring project files or contacts if applicable.
  7. Refund Process

    8. To request a refund:

    • Submit your request in writing to: support@elementalartsllc.com
    • Include your name, project name, invoice number, reason for the refund, and any supporting documentation (e.g., photos of damaged items, communications, etc.).
    • Allow 7–10 business days for review and processing.
    • Approved refunds will be issued to the original payment method, minus applicable fees or deductions.
  8. Non-Refundable Conditions

    9. Refunds will not be issued in the following situations:

    • Change of mind or subjective dissatisfaction with aesthetic preferences after the approved design phase.
    • Delays caused by third-party vendors, manufacturers, or shipping carriers.
    • Work that has been fully delivered or executed.
    • Failure to provide necessary information or approvals that delay or compromise the design process.
  9. Revisions vs. Refunds

    10. In many cases, concerns can be resolved through revisions rather than refunds. We encourage clients to communicate openly if something does not align with expectations. We allow up to two rounds of revisions per design phase to ensure client satisfaction. Additional revisions may incur added charges.

  10. Policy Modifications

    11. Elemental Arts LLC reserves the right to modify this Refund Policy at any time without prior notice. Changes will be posted on our website and will take effect immediately unless otherwise stated. Clients with ongoing projects will be notified directly of material changes that may impact their services.

  11. Contact Us

    12. If you have questions or concerns about this policy or your project, please contact us:

    Elemental Arts LLC
    Email: support@elementalartsllc.com
    Phone: 1-833-388-1818
    Address: 2749 W anklam RD, Apt E, Tucson, AZ 85745, USA

    Thank you for choosing Elemental Arts LLC.
    We are honored to be a part of your design journey and are committed to delivering thoughtful, exceptional service. Your satisfaction is our top priority, and we aim to resolve concerns promptly, professionally, and with integrity.